I had the same problem when connecting an extension cable. The (possible ) solution: The right connection, the right adapter and very tight connectors Maybe Dell can have a look? I am out of ideas and options and very frustrated that a high end laptop like this has this problem. I hoping by posting this, it might help others. > A better solution but I have a multicamera set-up so this is not feasible for me personally. Using the USB-A port of the laptop, so connecting the Streamcam with DeLOCK Converter USB 3.1 Type-A > USB Type-C adapter ( > Not a proper solution because I need the stream for several hours.Ģ. I have no issues when directly connected through USB-C on battery, so unplug the device from the powerline So things that eventually work, for me these aren't proper solutions because I really think something is wrong with the Thunderbolt 3 port, these are 2 workarounds:ġ. Using the Streamcam on a different laptop/pc is causing no problems Adjusting Power Plan settings in Windows and disable USB selective suspend settings Trying to change the Display refresh rate (but only 1 rate is possible which is 60hz) Changing NVIDIA settings of Power Management Mode to prefer maximum performance Turning off 'Allow the computer to turn off this device to save power' on all the USB Controllers, System devices and HIDs Turning off powersaving functions in BIOS Changing Powerline frequency from 50Hz to 60Hz Using the Caldigit TS3 plus dock and using USB-C ports, tryig different ports and even using USB-A with DeLOCK converter Logitech StreamCam (Only has USB-C type connector)ĬalDigit TS3 Plus (Thunderbolt 3 dock - optional)ĭeLOCK Converter USB 3.1 Type-A > USB Type-C adapter (To connect the webcam to the USB-A port)Ĭonnection the webcam directly through USB-C resulted in flickering/jaggering stream, only when plugged in on AC Power. Okay I have been investigating this issue, searched a lot of different message board and tried a lot of different configuartion and I finally am clear to pin down the problem.
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